At Livity, we're serious about protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website or our services as a letting agent in the UK.   

 

What Information We Collect

We may collect the following types of personal information:

• Tenant Applicants: Your name, contact details (address, email, phone number), date of birth, identification documents, financial information (e.g., bank statements, credit history), employment details, previous addresses, and any other information you provide in your application.

• Landlords: Your name, contact details (address, email, phone number), property details, financial information (e.g., bank account details), and any other information you provide to us in relation to your property.

• Guarantors: Similar information to tenant applicants, as required to assess your suitability as a guarantor.

• Website Visitors: Your IP address, browser type, operating system, browsing history on our website, and any information you submit through contact forms.

 

How We Use Your Information

We use your personal information for the following purposes:

• Tenant Applicants: To assess your suitability as a tenant, process your application, conduct referencing checks, prepare tenancy agreements, manage the tenancy, and communicate with you.

• Landlords: To manage your property, find suitable tenants, collect rent, arrange repairs, and communicate with you.

• Guarantors: To assess your suitability as a guarantor and to enforce the guarantee if necessary.

• Website Visitors: To improve our website, respond to your inquiries, and for security purposes.

• Legal and Regulatory Compliance: To comply with our legal obligations, such as Right to Rent checks and anti-money laundering regulations.

 

Sharing Your Information

We may share your personal information with the following third parties where necessary:

• Referencing Agencies: To conduct tenant and guarantor checks.

• Landlords: To share tenant application information.

• Contractors and Service Providers: To arrange property maintenance and repairs.

• Utility Companies and Local Authorities: To set up or transfer services.

• Legal and Regulatory Authorities: When required by law.

 

Data Security

We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it against unauthorized access, loss, or misuse.   

Data Retention

 

We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.   

Your Rights

Under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, you have certain rights regarding your personal data, including the right to:   

• Access: Request a copy of the personal information we hold about you.

• Rectification: Request that we correct any inaccurate or incomplete information.

• Erasure: Request that we delete your personal information in certain circumstances.

• Restriction of Processing: Request that we limit the processing of your personal information in certain circumstances.   

• Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.   

• Object: Object to the processing of your personal information in certain circumstances.

• Withdraw Consent: Withdraw your consent at any time where we are relying on consent to process your personal information.   

 

To exercise any of these rights, please contact us using the details provided below.   

Contact Us

If you have any questions about this privacy policy or our data protection practices, please contact us at:   

Office@mylivity.co.uk or 07961688628

Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on our website, and we encourage you to review it periodically.